Subscription & Cancellation Policy

Last Updated: October 27, 2026

At VeloriahStudio, we strive to provide a convenient and transparent shopping experience.

Some products in our store may be offered through subscriptions, pre-orders, or try-before-you-buy programs. This policy explains how you can manage, modify, or cancel these purchases.

1. Subscriptions

When you purchase a subscription from VeloriahStudio, you will receive recurring deliveries based on the subscription duration and frequency you select at checkout.

Your payment details will be stored securely by our authorized payment service providers, and you will be charged for each scheduled delivery unless you choose to pay in advance.

Some subscriptions may automatically renew at the end of their duration. Renewal terms and applicable charges will be disclosed during checkout.

Managing or Canceling Your Subscription

You may request to modify or cancel your subscription at any time.

To manage your subscription:

• Use the subscription management link provided in your order confirmation email, where available.

• Log in to your customer account if subscription management is supported.

• Contact our customer support team at support@veloriahstudio.com.

Cancellation will stop future eligible subscription renewals and charges. Orders that have already been processed or shipped may not be cancelable and will be handled according to our Refund & Return Policy and applicable law.

For more information about returns and refunds, please review our Refund & Return Policy.

2. Pre-Orders

When you purchase a pre-order product, you are ordering an item that is currently out of stock or has not yet become available.

Depending on the product and checkout terms, we may collect no payment, a partial deposit, or the full payment at checkout.

Where applicable and authorized, your payment method may be securely stored for future charges associated with your pre-order.

Pre-Order Cancellations

You may request cancellation of a pre-order before it has been fulfilled.

If your pre-order has not been shipped, please contact us at support@veloriahstudio.com to request cancellation.

If your order has already been fulfilled or shipped, cancellation may no longer be possible. However, you may request a return or refund in accordance with our Refund & Return Policy and applicable consumer protection laws.

Any applicable refunds will be issued to your original payment method.

3. Try Before You Buy

Certain eligible products may be offered through a try-before-you-buy program.

When you place an order under this program, your payment method may be authorized before the product is shipped.

You will have a specified trial period to decide whether to keep the product.

The trial duration, applicable charges, and return conditions will be disclosed during checkout.

If you decide not to keep the product, you must follow the applicable return instructions within the stated trial period.

If the product is not returned within the specified period, your payment method may be charged the full purchase amount in accordance with the terms accepted at checkout.

Product Restrictions

For safety and hygiene reasons, certain products, including pest control products and cockroach bait stations, may not be eligible for try-before-you-buy programs.

Any applicable restrictions will be disclosed before purchase. Nothing in this section limits your statutory rights regarding defective, damaged, or incorrectly supplied products.

4. Order Changes and Cancellations

For standard one-time purchases, please contact our customer support team as soon as possible if you need to cancel or modify your order.

Order modification requests should be submitted within 8 hours of purchase.

We will make reasonable efforts to accommodate requests before an order enters processing or shipment.

Once an order has been shipped, cancellation may no longer be possible. Eligible returns will be handled under our Refund & Return Policy.

5. Refunds

Approved refunds will be issued to the original payment method.

Refunds generally take approximately 4–5 business days to appear in your account after processing, depending on your bank or payment provider.

For detailed eligibility requirements, return procedures, and shipping responsibilities, please refer to our Refund & Return Policy.

6. Contact Us

If you have any questions about subscriptions, pre-orders, cancellations, or refunds, please contact VeloriahStudio Customer Support.

Business Name: VeloriahStudio

Email: support@veloriahstudio.com

Phone: +1 (213) 960-2214

WhatsApp: +1 (213) 960-2214

Business Address:

45 E Loucks St, Suite 209
Sheridan, WY 82801
United States

Customer Support Hours:

Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.

Thank you for shopping with VeloriahStudio!